Legal Information
Important legal documents, policies, and terms that govern our services and your relationship with HosterOcean.com
Last updated: January 23, 2025
Legal Documents
Review our comprehensive legal policies and terms
Terms & Conditions
Complete terms and conditions governing the use of our hosting services, including service agreements, user obligations, and company rights.
Privacy Policy
How we collect, use, store, and protect your personal information. Learn about your privacy rights and our data protection practices.
Cancellation & Refunds
Our refund policy, cancellation procedures, and 30-day money-back guarantee. Understand how to cancel services and request refunds.
Key Legal Highlights
Important information you should know
Service Agreement
By subscribing to our services, you agree to:
- Comply with all terms and conditions
- Use services only for lawful purposes
- Maintain account security and confidentiality
- Not engage in prohibited activities
- Accept our right to modify services
30-Day Guarantee
Money-Back Guarantee:
- 30-day money-back guarantee on eligible plans
- Refund requests must be submitted within 30 days
- Domain charges are non-refundable
- Dedicated servers are non-refundable
- Processing time: up to 14 business days
Data Protection
Your Privacy Matters:
- We protect your personal information
- Secure payment processing
- No sharing of data with third parties (except as required)
- You control your data
- Regular security updates and monitoring
Service Limitations
Important Limitations:
- Services provided "as-is" without warranties
- No guarantee of backup availability
- Subscribers responsible for their own backups
- Resource usage limitations apply
- Service modifications reserved by company
Prohibited Uses
Activities Not Permitted:
- Illegal or unauthorized purposes
- File hosting or image hosting services
- Spamming or unsolicited emails
- Offensive or harmful content
- Excessive resource usage
Cancellation Process
How to Cancel:
- Submit written request via email
- Contact our Support Team
- Cancellation effective upon receipt
- Service fees prorated based on date
- No cancellation fees for eligible services
Business Information
Company Information
Legal Name: HosterOcean INTL Ltd.
Founded: 2015
Website: hosterocean.com
Email: info@hosterocean.com
Support: Available 24/7/365 through our customer portal
Services Offered
HosterOcean.com provides the following services:
- Shared Web Hosting
- Reseller Hosting
- VPS Hosting
- Offshore Hosting
- Offshore Reseller Hosting
- Domain Registration
- Domain Transfer
- Server Management
- Web Design & Development
- Email Services
Payment & Billing
Accepted Payment Methods:
- Credit Cards (VISA, MasterCard, AMEX, Discover, JCB)
- PayPal
- Cryptocurrencies (Bitcoin, Ethereum, Monero, Litecoin)
- Other payment gateways as available
Billing: Prices are subject to change with 30 days advance notice. All prices are in USD unless otherwise specified. Subscribers are responsible for reviewing billing information.
Service Guarantees
- Uptime: We strive for 99.9% uptime guarantee (see Terms & Conditions for details)
- Support: 24/7 customer support via chat, email, and tickets
- Migration: Free one-time migration service within 7 days of purchase
- Refunds: 30-day money-back guarantee on eligible plans
- Security: Regular security updates and monitoring
Questions About Our Legal Policies?
If you have any questions, concerns, or need clarification about our legal policies, terms, or practices, our legal team is here to help.